Certificate in Food & Beverages (service) (JPK/SKM Level 1, 2 & 3)

COMPETENCY UNIT (CU)

WORK ACTIVITIES

CO1:
F&B HYGIENE AND WORK SAFETY PRACTICE

1. IDENTIFY PERSONAL HYGIENE AND WORK SAFETY OPERATION
2. DETERMINE OPERATION EQUIPMENT FUNCTION ABILITY
3. DETERMINE FURNITURE AND FIXTURE CONDITIONS
4. CARRY OUT WORK AREA CLEANING ACTIVITIES

CO2:
F&B BASIC SERVICE OPERATION PREPARATION

1. IDENTIFY SECTIONAL OPENING AND CLOSING TASK
2. PREPARE SERVICE OPERATING EQUIPMENT AND UTENSIL
3. PREPARE SECTIONAL SIDE STATION
4. PREPARE SERVICE OPERATING LINEN
5. CARRY OUT TABLE SET UP

CO3:
F&B GUEST SERVICE OPERATION FUNCTION

1. CARRY OUT GUEST WELCOMING ACTIVITIES
2. OBTAIN GUEST ORDER
3. CARRY OUT GUEST ORDER
4. ATTEND TO GUEST FEEDBACK
5. PRESENT GUEST CHECK

CO4:
BEVERAGE SERVICE OPERATION FUNCTION

1. IDENTIFY BEVERAGE MISE-EN PLACE
2. CARRY OUT BEVERAGE ORDER
3. CARRY OUT HOT BEVERAGE ORDER
4. CARRY OUT NON-ALCOHOLIC BEVERAGE ORDER
5. CARRY OUT BEVERAGE SERVICE
6.  

CO5:
FOOD SERVICE OPERATION FUNCTION

1. CARRY OUT TABLE SERVICE
2. CARRY OUT BUFFET SERVICE
3. CARRY OUT ROOM SERVICE
4. CARRY OUT BANQUET SERVICE
5. CARRY OUT LOUNGE AND COUNTER SERVICE

E1:
ALCHOLIC BEVERAGE PREPARATION

1. IDENTIFY DIFFERENT TYPES OF ALCOHOLIC BEVERAGE
2. CARRY OUT ALCOHOLIC BEVERAGE ORDER
3. CARRY OUT ALCOHOLIC COFFEE SPECIALTY ORDER
4. CARRY OUT COCKTAIL ORDER
5. CARRY OUT ALCOHOLIC BEVERAGE SERVICE

COMPETENCY UNIT (CU)

WORK ACTIVITIES

CO1:
F&B OPERATION AND SERVICE SUPERVISION ACTIVITIES

1. VERIFY HYGIENE AND SAFETY FUNCTION
2. PREPARE JOB SCHEDULE
3. VERIFY OPERATION PREPARATION
4. ENSURE GUEST SERVICE PERFORMANCES

CO2:
F&B GUEST RESERVATION OPERATION

1. OBTAIN GUEST RESERVATION DETAILS
2. VERIFY GUEST RESERVATION
3. MAINTAIN GUEST RESERVATION DATABASE

CO3:
SPECIALIZED FOOD & BEVERAGE SERVICE

1. DETERMINE SPECIALIZED F&B SERVICE
2. UTILIZE SPECIALIZED FOOD SERVICE OPERATING EQUIPMENT UTILIZE SPECIALIZED BEVERAGE SERVICE OPERATING EQUIPMENT
3. EXECUTE TOBACCO SERVICE

CO4:
F&B EVENTUALITY AND COMPLAINT HANDLING

1. HANDLE GUEST INCIDENT
2. HANDLE GUEST COMPLAINT
3. HANDLE FOOD ALLERGENS
4. HANDLE LOST AND FOUND
5. EXECUTE CORRECTIVE ACTION PLAN

CO5:
F&B SUPERVISORY FUNCTION

1. PERFORM ACCOUNTING RECORD
2. COORDINATE SECTION BUDGET
3. CARRY OUT SECTIONAL PROCUREMENT
4. SUPERVISE INVENTORY RECORD
5. RECORD SECTIONAL DOCUMENTATION

CO6:
FOOD AND BEVERAGE ADMINISTRATIVE FUNCTION

1. ATTEND TO STAFF WELFARE
2. IDENTIFY TRAINING NEEDS
3. PREPARE TRAINING MATERIAL
4. CARRY OUT PERSONNEL APPRAISAL
5. ENSURE PRODUCT QUALITY CONTROL
6. DELEGATES PERSONNEL SECTIONAL ASSIGNMENT

E1:
F&B BUTLER SERVICE

1. DETERMINE SPECIALIZED FOD AND BEVERAGE SERVICE
2. UTILIZE SPECIALIZED FOOD AND BEVERAGE SERVICE OPERATING EQUIPMENT
3. EXECUTE SPECIALIZED FOOD AND BEVERAGE SERVICE OPERATION
4. EXECUTE TOBACCO SERVICE
5. EXECUTE SPECIAL